Last Update Date: June 15, 2024
Thank you for choosing Tibenergy.com! We are dedicated to bringing exquisite Tibetan cultural jewelry to customers in Europe and beyond. Please read the following shipping information carefully to ensure you understand our order processing times and delivery methods.
1. Order Processing Time
- All orders will be processed within 1–3 business days (excluding weekends and holidays).
- During peak periods (e.g., holiday promotions), processing may be delayed by 1–2 days, and we will notify you via email.
- “If delivery is not made within the agreed time (30 days), you have the right to terminate the contract and receive a full refund (Article 18 of EU Regulations).”
2. Delivery Regions and Shipping Costs
- European Countries: Germany, France, Italy, Spain, the Netherlands, etc. (entire EU).
- Other Countries: UK, Switzerland, Norway, etc. (additional customs duties may apply to non-EU countries).
- Shipping Calculation: Shipping costs are automatically calculated based on the destination and package weight, and the specific amount will be displayed at checkout.
- Free Shipping Policy: Standard shipping is free for orders over €99 in select countries/regions (see website announcements for details).
- Under EU regulations, you have a 14-day right to return items without reason. Return shipping costs are borne by the [buyer/seller] (provided the item is unused and in original condition).
3. Delivery Methods and Timelines
We partner with reliable international logistics providers to offer the following options:
| Delivery Method | Estimated Timeline (Business Days) | Tracking Service |
|---|---|---|
| Standard Shipping (Postal) | 15–20 days | ✅ Yes |
| Express (DHL/UPS) | 7–15 days | ✅ Yes |
Notes:
- Timelines are approximate and may be delayed by customs clearance, weather, or strikes.
- You will receive an email with a tracking link to monitor your package in real time.
4. Customs and Import Taxes
- EU Orders: Typically no additional customs duties (DDP terms, taxes included).
- Non-EU Countries (e.g., UK, Switzerland): Buyers are responsible for customs duties and VAT, with specific fees subject to local customs notifications.
5. Delivery Issues and Lost Packages
- Incorrect Addresses: Please ensure the correct delivery address is provided. If a package is returned due to an address error, re-shipping costs will be the buyer’s responsibility.
- Lost/Damaged Packages:
- If your package is lost in transit, contact us at tan5522765@gmail.com, and we will assist with claims or re-delivery.
- We recommend selecting insured delivery methods (e.g., express shipping).
6. Contact Us
For any shipping-related questions, please reach out via:
- Email: tan5522765@gmail.com