Privacy Policy – Tibet Energy

This Privacy Policy applies to the online platform operated by [www.tibenergy.com] (hereinafter referred to as “we”). We are fully aware of the importance of personal data protection and strictly comply with the European Union’s General Data Protection Regulation (GDPR) and other applicable data protection laws. Our aim is to clearly and transparently explain to you how we collect, use, store, and protect your personal data when you use our website to purchase Tibetan ornaments.

I. Scope of Application

This Privacy Policy applies to all users from European countries who access and use our website. When you visit the website, register an account, browse products, make purchases, or participate in any interactive activities, you are deemed to have fully read, understood, and consented to our processing of your personal data in accordance with this Privacy Policy. If you do not agree with the content of this policy, please do not use our website and related services.

II. Personal Data We Collect

(I) Necessary Data

Account Registration Data
When you register an account, we will collect your email address, username, and password. The email address is used for identity verification, receiving important notifications, and password recovery; the username serves as your unique identifier on the platform; and the password is used to ensure account security. These data will help us provide you with personalized services and a secure shopping experience.

Contact Information
To ensure the smooth delivery of orders and provide high – quality customer service, we will collect your name, detailed shipping address, and phone number. These details are only used for order logistics, after – sales communication, and customer support, and will not be used for any other unrelated purposes.

Payment Information
When you complete a purchase, we collect payment card information (card number, expiration date, security code) or data related to other payment methods through secure third – party payment service providers (such as [Specific Payment Platform Name]). We do not directly store the full payment card information, and the payment process uses industry – standard encryption technology to ensure transaction security.

(II) Optional Data

Preference Information
You can choose to provide information such as your preferences for jewelry styles and your favorite elements of Tibetan culture. We use this data to accurately recommend Tibetan ornaments that match your interests and enhance your shopping experience. The more information you provide, the more tailored the recommendations will be to your needs.

Marketing Subscription
You have the right to decide whether to subscribe to our marketing emails or push notifications. If you choose to subscribe, we will collect your subscription preferences and send you content such as new product releases, promotional activities, and stories about Tibetan culture. You can unsubscribe at any time through the unsubscribe link in the email or in your account settings, and we will no longer send you related marketing information after cancellation.

(III) Automatically Collected Data

Log Data
When you visit our website, the server automatically records information such as your IP address, browser type, operating system, visit time, pages browsed, links clicked, and other website activities. These data are used to analyze website usage, optimize performance, improve the user experience, and prevent network security threats.

Cookies and Similar Technologies
We use technologies such as Cookies, pixel tags, and local storage to collect and store information. Cookies can remember your preferences, maintain your login status, analyze traffic, and personalize content. You can manage Cookies through your browser settings, but disabling some Cookies may affect the use of certain website functions.

III. How We Use Personal Data

Service Provision: We use personal data to complete order processing, product delivery, customer service, and after – sales support, ensuring that you can purchase and use Tibetan ornaments smoothly.
Personalized Experience: Based on the preference information you provide and browsing behavior data, we recommend personalized products, content, and promotional activities to enhance your shopping experience.
Marketing and Promotion: With your clear and affirmative consent, we send marketing information such as new product recommendations, discount offers, and Tibetan cultural activities via emails, push notifications, etc.
Website Operation and Optimization: We analyze log data and user behavior to improve website functions, performance, and design, and provide better services.
Security and Compliance: We use personal data to prevent fraud, protect account security, comply with legal requirements, and handle legal disputes.

IV. Sharing of Personal Data

(I) Third – Party Service Providers

We may share personal data with third – party service providers such as payment processors, logistics companies, and marketing service providers. These third parties use the data only within the scope necessary to perform their service duties and are bound by strict confidentiality agreements. We will regularly monitor the data processing activities of third parties to ensure compliance with GDPR requirements. You have the right to know the specific details of the data we share with third parties.

(II) Legal Requirements

In cases where required by law, legal procedures, litigation, or mandatory requirements of government authorities, we may disclose personal data. In such cases, we will, to the extent permitted by law, notify you of the relevant data disclosure matters as soon as possible.

V. Storage and Retention of Personal Data

We store personal data on secure servers, and the storage location may be inside or outside the European Economic Area (EEA). If data is transferred outside the EEA, we will, in accordance with GDPR requirements, adopt effective safeguard measures such as standard contractual clauses to ensure data security and compliance. We only retain personal data for the shortest time necessary to achieve the data processing purposes, unless a longer retention period is required by law. When the data is no longer needed, it will be securely deleted or anonymized.

VI. Your Rights

Right of Access: You have the right to access the personal data we hold about you and obtain a copy of the data.
Right to Rectification: If you find that the personal data we hold is inaccurate or incomplete, you can request us to correct or supplement it.
Right to Erasure: In situations that meet legal requirements (such as when the data is no longer necessary for the processing purpose, or you withdraw your consent), you have the right to request the deletion of personal data.
Right to Restrict Processing: During certain periods, such as when you dispute the accuracy of the data, you can request to restrict the processing of your personal data.
Right to Data Portability: You have the right to request us to provide your personal data in a structured, commonly used, and machine – readable format, or transfer it directly to other data controllers.
Right to Withdraw Consent: If we process your data based on your consent, you can withdraw your consent at any time, but this will not affect the legality of the data processing carried out based on your consent before withdrawal.

You can exercise the above rights through the contact information at the end of this policy. We will respond to your requests within the time limit specified by law and may require you to provide authentication information when necessary.

VII. Data Security

We attach great importance to personal data security and have adopted technical and organizational measures such as data encryption, access control, security audits, and employee training. However, due to the risks of the Internet environment, we cannot completely eliminate the possibility of data breaches. In the event of a data breach, we will immediately take measures to control the damage, notify the relevant regulatory authorities within 72 hours, and promptly inform affected users of the breach situation, potential impacts, and the remedial measures we have taken.

VIII. Protection of Minors

Our website is not targeted at minors, and we do not deliberately collect personal data of minors. If we accidentally collect personal data of minors, we will immediately delete it and take measures to prevent similar situations from happening again. If you believe that we have collected personal data of minors, please contact us in a timely manner.

IX. Updates to the Privacy Policy

We may update this Privacy Policy due to business development, changes in laws and regulations, or other reasons. The updated policy will be published on the website and you will be notified of the update through prominent means such as pop – up windows and emails. Your continued use of the website means that you accept the updated policy. If you have any objections to the updated content, you can stop using our services.

X. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy or our data processing practices, please feel free to contact us using the following methods:

Email: tan5522765@gmail.com

We will reply to your inquiries as soon as possible and do our best to resolve your issues.