Frequently Asked Questions
Our products are all custom-made by hand, and each piece is a unique masterpiece crafted with great care. Since some of the gemstones are natural raw stones that have not been polished, they retain their original textures and shapes. Therefore, there may be differences in appearance details compared to the displayed pictures. This is precisely the unique charm of natural gemstones. At the same time, we promise that for products with one-item-one-photo, the actual items are exactly the same as the pictures shown on the page. However, due to differences in color display on different monitors and the influence of shooting environments (such as lighting and angles), there may be slight color discrepancies between what you see on the screen and the actual items. If you have any questions about product details, colors, etc., please feel free to contact our customer service team. We will provide you with more detailed information and multi-angle actual photos to ensure that you can fully understand the jewelry you desire.
- All orders will be processed within 1–3 business days (excluding weekends and holidays).
- During peak periods (e.g., holiday promotions), processing may be delayed by 1–2 days, and we will notify you via email.
- “If delivery is not made within the agreed time (30 days), you have the right to terminate the contract and receive a full refund (Article 18 of EU Regulations).”
Q: What payment methods do you support?
A: We currently only support PayPal, accepting payments via credit cards (Visa/Mastercard, etc.) or PayPal account balances.
Q: Are there any transaction fees?
A: PayPal may charge a small cross-border transaction fee, as displayed on their platform. Our store does not add additional fees.
Q: Can I modify or cancel my order after confirmation?
A: Contact our customer service immediately at [email protected] / [email protected]. Changes or cancellations are possible only if the order has not entered the preparation stage. If shipped, please refer to our return policy.
A: All products are shipped from our China warehouse via global logistics providers (e.g., DHL/UPS):
- EU Countries: Free shipping for orders over €99; orders under €99 incur an €18 shipping fee. Delivery takes 15 working days (excluding customs clearance time).
- Other Countries: Shipping costs and timelines are displayed on the checkout page or available upon request via customer service.
Q: Do prices include customs duties or import taxes?
A: Prices do not include customs duties or import taxes, which are the responsibility of the recipient. We recommend consulting your local customs office in advance.
Q: How can I track my order?
A: After your order ships, we will send a tracking number via email, which can be used to check updates on the logistics provider’s official website.
Q: Are there extra fees for remote areas?
A: Additional shipping fees may apply to some remote areas. If the system prompts you for extra charges during checkout, contact customer service to confirm.
Yes, all Tibetan cultural jewelry is handcrafted by artisans using natural gemstones, sterling silver, brass, yak bone, crystals, and some synthetic materials. Some products include Tibetan cultural elements (e.g., dzi beads, turquoise). Materials comply with EU REACH environmental standards for safe wear.
